![]() Salesforce has more than 11,000 partners worldwide, according to the vendor, meaning that analysts could ask about the role of MSPs and consultants in bringing new and familiar Salesforce wares to market during the call. The report will cover the San Francisco-based customer relationship management (CRM) platform vendor’s third quarter (ended Oct. For example, you may want to state clearly about what should be and shouldn’t be posted in a channel.An update on customer interest in generative artificial intelligence, the future of Salesforce GenAI and where Slack is headed are among the potential topics to come up during Salesforce’s quarterly earnings report Wednesday. Other than setting proper guidelines for naming conventions, it’s also a good practice to always add a clear channel description whenever a new channel is created. Use the channel description to state purposes clearly Use the prefix #fun- to group all channels that are for fun or social purposes (#fun-foodie, #fun-sports, #fun-music)Ģ.Use the prefix #proj to group projects that involves a cross-team squad (#proj-blog-redesign, #proj-referral-program).Use the predefined team prefix to group all channels related to the same team (#sales-leads, #sales-wins).Use the prefixes #team- for channels that are for each internal functional team (#team-marketing, #team-sales, #team-cs).Use the prefixes #company- for channels that all company members should pay attention to (#company-announcements, #company-competitors).One tactic that I regularly see teams using is by creating prefixes for channels that should be grouped together. Other than creating the right channels, using the right tactics to name your channels is also crucial to stay organized and help teammates find the channels that they need to pay attention to. Use naming conventions to keep your Slack channels organized ![]() ![]() At Kipwise, we are using Intercom as our customer support tool and we have a channel called #cs-tickets where Intercom will send us a Slack message when there is new tickets or replies received.If you expect those bots are the busy ones that will likely send numerous updates to Slack, it’s a good idea to create separate channels for them otherwise important information sent by real teammates might get buried easily by the bot messages. Create separate channels for bots / automationĪs Slack offers a lot of useful integrations, it’s common that teams have set up some bots / automations that send updates to Slack automatically. Create some channels based on hobbies so teammates can plan some off-work activities together (#fun-foodie, #fun-sports, #fun-music)Ĥ.Other than simply created work-related channels, it’s also a good idea to create some informal or social channels to help your teammates build a stronger bonding. Create Slack channels for social or fun purposes At Kipwise, we also have a company wide channel #company-competitors to share market intelligence when we spot any interesting move from our competitorsģ.Divide the channels by topics so people can subscribe to channels they are interested in learning more (#learn-sales, #learn-marketing).Other than channels for really focused work-related discussion, it’s also a good idea to create some good-reads or knowledge sharing channels to encourage teammates to share industry best-practices or if they read across something inspiring. Create Slack channels for good-reads / knowledge sharing A channel to group projects that involves a cross-team squad(#proj-blog-redesign, #proj-referral-program)Ģ.A channel for discussion on more specific functions in the team (#cs-tickets, #cs-implementation, #cs-churns).A channel that involves a whole functional team for more high level discussion and updates (#team-marketing, #team-sales, #team-cs).Organize Slack channels by teams, projects and functionsĪ good way to start creating new channels on top of the two default channels would be creating channels based on teams, projects and functions. #general is a good place for company-wide information that are business related while the #random channel can be used for non-work related chit-chats. When your team first launches Slack, there are two default channels: #general and #random. ![]() In this article, we are going to share some best practices on organizing Slack channels to keep your Slack team tidy and easily scannable, even as your team size grows. By creating channels for different functions, projects, topics or more, you can organize team conversations in ways that work best for your team.Īs channels are such a core part of Slack, how you organize your Slack channels plays a key role in helping your teammates access important information that they need more easily and in turn, be more productive and less distracted. Channels are one of Slack’s most powerful features to help you bring order to your team communication. There are often tonnes of communications happening in each company everyday.
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